Frequently Asked Questions
Q: What’s the difference between a customer, and affiliate and a social business partner (SBP)?
A: A Customer buys products for personal use. An Affiliate can share a referral link and earn eligible customer referral commissions without building an SBP organization. An SBP can earn eligible customer commissions and, if qualified, additional team-related bonuses and rewards.
Q: What is Flexship?
A: Flexship is an optional recurring product order, typically on a four-week cycle. It makes repeat orders convenient and may qualify you for applicable product credits and incentives. Review your recurring order and billing date in your back office.
Q: Do I have to remain on Flexship?
A: No. Alovéa calls its recurring order program Flexship, and its SBP enrollment agreement describes Flexship as optional. You may adjust it through your back office. Submit cancellation requests before a charge is processed; otherwise the cancellation may take effect for the following cycle. HOWEVER, to continue to bank volume, you will want to make sure you have 95PQV in a rolling 4 week period.
PQV= Dollar for dollar volume coming from your own orders, your personally enrolled customer orders, personally enrolled affiliate orders, or personally enrolled SBP orders.
Q: What is preferred pricing?
A: Alovéa offers different purchasing options and discounts depending on customer status, order size, and current promotions. An SBP or Affiliate can also receive product-purchase benefits. Check the current cart for the discount actually applied rather than assuming every referral-link order receives the same price.
Q: Can I earn product credits?
A: Yes. Every customer you refer who places an order on flexship, earns you a 20% product credit toward your next flexship.
Q: Do customers get discounts on larger orders?
A: Our current savings is:
Save 10% with preferred pricing.
Spend $190- Save 25% and receive free shipping.
Spend $400- Save 30% and free shipping.
Spend $900- Save 35% and free shipping.
Q: What makes me commission qualified?
A: To be commission qualified you need 95PQV in a rolling 4 week period, PQV is dollar for dollar volume that comes from your own orders, your personally enrolled customer orders, your personally enrolled affiliate orders, and your personally enrolled SBP’s orders.
Q: What is the Progressive Customer Bonus?
A: It is a customer-sales incentive with rates that can increase as qualifying customer volume grows. Your team's working figures have included 5%, 20%, 30%, and 35% tiers, but the current Rewards Plan determines thresholds, eligible orders, and how the bonus is calculated.
Q: What are PV, QV, and CV?
A: These abbreviations refer to different volume measures used for product orders, rank, and/or compensation. They are not necessarily the same as the dollar amount of an order. Always use the definitions and values shown in the current Alovéa plan and back office.
Q: What is a binary team?
A: Alovéa uses a two-leg team structure for some team-volume rewards. Your compensation eligibility and volume calculation depend on the current plan, qualification requirements, and volume credited to each leg. A person’s position in your organization is not automatically the same as personally enrolling that person.
Q: What is rollover volume?
A: In a binary structure, certain unused volume may carry into a later commission period under the plan rules. Rollover, caps, inactivity, and flushing rules are company- and plan-specific. Do not assume Alovéa uses the old company's 50-PV requirement, 600,000-volume cap, or identical flushing policies.
Q: How do I qualify for rank?
A: Rank depends on the specific personal and/or team qualifications stated in Alovéa’s current Rewards Plan. Check the rank-tracking section of your back office and ask a HouseXI leader for help reading it. Do not assume rank is determined solely by the lesser binary leg.
Q: What is the Team Builder Bonus?
A: This is a milestone-based incentive that may apply to qualifying new SBPs during an initial earning period. HouseXI has used an example of up to $3,800 across early milestones, but eligibility, deadlines, qualification rules, and the current offer must be verified with the live Rewards Plan. It is not guaranteed income.
Q: How often are commissions paid?
A: Alovéa advertises weekly and monthly bonuses. Exact cutoff times, payment schedules, payment-method setup, and any processing delays should be checked in your back office or confirmed with Member Services.
Q: Will I earn money just for signing up a new person?
A: No. Alovéa states that compensation comes from qualifying product sales—not merely recruiting SBPs. Signing up people alone does not guarantee commissions, rank, or income.
Q: Can I build internationally?
A: Alovéa advertises international markets. Products, availability, participation rules, taxation, and shipping policies vary by country. Confirm that the market is officially open and review its local rules before enrolling or promoting to someone there.
Q: Can I take too much acemannan?
A: You can take (1.2ml) once or twice daily. It has been recommended to initially take it twice daily, 7-8 hours apart (the results can last up to 9.5 hours but is not guaranteed to do so which is why we recommend the 7-8 hour overlap) for the first 12 weeks. This will allow you to gain the highest level of results physiologically.
Q: Is there an age limit for acemannan?
A: Although every herbalist, naturopathic and medicinal doctor have so far approved that there is no issue with age or the ability to “overdose” it will always be recommended to ask your pediatrician or primary care provider for more clarification and recommended dosage. The youngest known child taking pHix (for constipation) is 24 months old.
Q: Can pets use acemannan?
A: Acemannan works in animals the same way it works in people. Their immune cells read it just like yours do. Open a capsule or use the AE scoop, then mix the powder into food or water. Go by their size:
Under 25lbs- ½ scoop
25-65lbs- 1 scoop
65lbs-200lbs- 1-2 scoops
200lbs+- 3-4 scoops
Increase by 400mg at a time. Acemannan is non-toxic with no strict ceiling.
Q: What are Alovéa’s product ingredients and standards?
A: Every Alovéa product is made in a GMP-certified facility, the same manufacturing standard held to pharmaceutical-grade quality control. What goes in is clean, and what stays out matters just as much.
Made in a GMP-certified facility
Organic ingredients
Non-GMO
No artificial flavors
No artificial colors
No artificial sweeteners
Q: How much acemannan should I take?
A: Your body drives its own healing, so the right amount depends on the support it needs. A starting point:
1 scoop of Alovéa AE (400 mg) = 2 Immūn capsules (200 mg each)
Acemannan is non-toxic, so there’s no strict ceiling. Some people take more during travel or stress, during a flare, or when the body’s carrying a heavier load.
For every day support:
Adults & Kids over 2- 1 scoop/2 capsules
Kids under 2- ½ scoop/1 capsule
Start with 400MG and add 400MG at a time for higher support, up to 8 scoops/16 capsules for adults
Q: Does Acemannan have side effects?
A: Acemannan is one of the safest compounds ever studied. Researchers never found a toxic dose. Because it supports the immune system and the body’s natural cleanup process, some people notice mild, short-term shifts as the body adjusts.
Mild fatigue for a few days
A light headache as things move
Both usually pass on their own
Drinking plenty of water helps. This settles as your body finds its balance.
Q: Does temperature affect acemannan?
A: Cold won’t hurt acemannan at all. Heat depends on how hot and how long.
It stays stable up to 200°F for short exposures, so mixing it into a warm drink is fine.
The problem is sustained high heat, like baking at high temperature for 30 minutes or more. That’s when the structure starts to break down, and the structure is what your immune cells read.
Q: Do you take all your acemannan at once?
A: Most people take their full amount at once, and that works well. If you’re taking a higher amount for extra support, you may want to split it across the day. Smaller amounts spaced out keep a steadier supply available to your body.
Maintenance amount → once a day is fine
Higher amount → try morning and evening
Steady supply beats one big spike
Q: Do I need to take acemannan forever?
A: Acemannan gives your immune system input it can use, so it helps as long as you take it. How much you take can change with your life.
A maintenance amount covers everyday support
More during stress, travel, or seasonal challenges
You scale it to what your body is carrying
Some people stay on a steady amount for years. Others take more when they need it. Both work.
Q: How long before I see results?
A: There’s no single timeline, and your body sets the pace based on where it’s starting from. That said, here’s what many people notice:
Week 1–2: reactivity drops, fewer flares
Weeks 4–6: better sleep, digestion, and energy
Around 3 months: mitochondrial output increases, neuroinflammation eases, and stress tolerance improves
A few things move this timeline as much as the acemannan does: what you eat, your sleep and stress, and your daily load of environmental inputs. Taken consistently, acemannan gives the body a steady supply to draw on.
Q: How often are SBP’s paid?
A: All commissions earned are paid weekly. The pay week runs from Saturdsy morning midnight - Friday night at 11:59:59 North American CST.
Q: Where do I find my referral link?
A: Go to backoffice.alovea.com
Log in to your account
Click the hamburger menu in the top right corner
Click “my account”
Click “Website info”
Then “Website/username”, your referral link will be displayed.
Q: What is the return policy?
A: https://alovea.com/refund_returns
Q: How much do I make if I sign up a new SPB, affiliate, or customer?
A: You make 20% dollar for dollar an ALL orders, regardless of account type of everyone you personally enroll.